Guest Blog: My time at Queen’s Hall Arts Centre

Recently, I had an opportunity to spend a week’s work experience at Queen’s Hall Arts Centre, where I’ve gained an insight into the many roles and responsibilities required to run a venue like this one. Before this experience, I had typically associated theatres with the performances that audiences see on stage. However, I quickly discovered that there is a huge amount of work taking place behind the scenes.  

Throughout the week, I was able to learn about several different departments within the Queen’s Hall and see first-hand how they work together to create successful events for the community. 

One of the aspects I found the most interesting was observing the technical team during a rehearsal for one of the Youth Theatre's original productions. The play had been written by the young performers themselves in response to a particular theme, making it especially interesting to watch as it developed during rehearsals. I watched as both the sound and lighting were programmed and adjusted in real time in response to the rehearsal on stage. Before this experience, I had never fully considered or appreciated how much planning and attention to detail goes into these technical elements. Seeing the technicians work alongside the performers helped me understand how closely connected every aspect of a production is. 

I was also shown how the lighting sequences were programmed using a complex control panel and how such carefully thought-out decisions are made to enhance the performances on stage. I learned that lighting is not simply about making sure the audience can see what is happening on stage, but how different colours, brightness levels, and positions can all be used to create atmosphere, direct the audience's attention, and support the storytelling. Similarly, observing the sound design process showed me how important audio is to the audience's overall experience. Even small changes in volume, timing, or sound effects seem to have a significant impact. 

Another area I explored was the box office and the various responsibilities they had as a front desk. I saw how the software ‘Spektrix’ was used to distribute tickets and give customers a choice of where they’d like to sit for a performance, I also learned how staff use the system to access booking information and communicate important updates relating to shows. I learned how, as the first face you see as you enter the Queen’s Hall, they also have to handle various other responsibilities such as customer enquiries, booking management, event information, and a wide range of administrative responsibilities that help the venue run smoothly. 

I also had the chance to speak with the financial organiser, which gave me a better understanding of the business side of an arts centre. This conversation highlighted the fact that successful arts organisations depend not only on creative talent, but also on effective management and financial planning. 

During my placement, I also helped with the Youth Theatre group, supporting activities and assisting when needed. This gave me the opportunity to see how the Queen’s Hall encourages creativity and confidence in younger people, while providing a welcoming environment for them to develop their skills. In addition, I carried out a variety of practical tasks, including organising props, retrieving items for staff members, and passing messages between departments. Although these jobs may seem small, they showed me how important teamwork and communication are in Queen’s Hall. 

Overall, my experience at Queen's Hall Arts Centre was both enjoyable and educational. I gained a greater appreciation for the work that goes into producing performances and running an arts venue. The experience helped me develop my understanding of theatre operations, technical production, customer service, and teamwork. It also showed me the wide range of careers that exist within the arts industry beyond performing on stage. 

I am grateful for the opportunity and for everyone who took the time to explain their roles and involve me in their work. My time at Queen's Hall Arts Centre has given me a valuable experience and a deeper appreciation of the dedication required to bring the arts to the community. It has also encouraged me to think more broadly about the many different career paths available within the creative sector and the importance of every role in making performances and events possible. 

By Adam Turnbull
written after completing work experience with the Queen's Hall team