- Tickets are sold by Queen’s Hall Arts. By purchasing a ticket by telephone, online, in person at the Box Office or from an agency, you are agreeing to our terms and conditions.
- Please check your tickets carefully at the time of purchase, as mistakes cannot always be rectified.
- Everyone attending a show needs a valid ticket which must be produced on arrival and shown to a Steward.
- Every effort is made to admit latecomers at a suitable point during a performance, however if you arrive late admittance cannot be guaranteed.
- Queen’s Hall reserves the right to refuse admission in reasonable circumstances or to request any ticket holder to leave the venue and take appropriate action to enforce this right.
- We endeavour to ensure that all information provided by Queen’s Hall is accurate at the time of going to print. However, sometimes errors occur or changes are made at a later date.
- Queen’s Hall reserves the right to alter the performance and cast as advertised in advance, where such alterations are necessary owing to unforeseen circumstances.
- Queen’s Hall reserves the right to change seating arrangements and performance space, if necessary.
- Only tickets purchased from our Box Office or our appointed agents are valid for admission. Re-selling your ticket for profit or commercial gain is not permitted.
Refunds or Exchanges
- As soon as payment is made we are unable to offer refunds except in the event of a cancelled performance or if a rescheduled performance date is not convenient (see below). Refunds will be paid back to the original payment method and take up to five working days to be processed.
- Personal arrangements such as travel, parking, accommodation, subsistence or hospitality relating to the performance which have been arranged by you are at your own risk.
- Tickets may be exchanged for seats for the same or higher price for an alternative performance. This must be done at least 48 hours before the original performance date.
- Refunds and exchanges will not be given within 48 hours of the performance.
- Exchanges are strictly subject to availability.
Cancellations and Rescheduled Performances
- If we have to cancel an event for any reason, Box Office will get in touch with all ticket holders and you will be given the option to move your tickets if the show has been re-scheduled, or receive a face value refund or venue credit (valid for 1 year).
- Refunds will be paid back to the original payment method and take up to five working days to be processed.
Please consider, if you are able to swap your booking for another show, taking venue credit or making a donation to Queen’s Hall instead of a refund. This will help invest in the future of local live performances.
Can I get a refund due to bad weather?
- If a show is cancelled due to adverse weather conditions, our Box Office team will get in touch with all ticket holders and you will be given the option to move your tickets, if the show has been re-scheduled, or receive a face value refund or venue credit (valid for 1 year). Refunds will be paid back to the original payment method and take up to 5 working days to be processed.
- Where weather conditions have not prevented performers and staff from getting to the venue, events will go ahead as planned and refunds will not be offered. In line with other entertainment venues, we’re not able to offer refunds to customers who no longer wish to make the journey or can’t get to the venue due to weather conditions.
- Hexham Book Festival
Book Festival tickets can only be exchanged for other Book Festival events, no refunds or venue credit will be made available.