Give us a call on 01434 652477


We are very grateful to our customers for your patience during this difficult time, and we are working hard behind the scenes to work towards re-opening our doors in 2021. 

How can I get in touch while the building is shut?

Email is still the best way to contact us as our staff are working from home. Email:


If I buy a gift voucher online how long will it be valid for?

Gift vouchers are available to buy online here and make an ideal gift. They expire in 24 months, this has been extended from the usual 12 months.


What happens if a show I’ve booked tickets for is cancelled or rescheduled?

The box office will get in touch with ticket holders with news of the rescheduled date. All customers will have the option to receive a refund or venue credit if the rescheduled date is not convenient for any reason. If you suspect we don’t have your latest contact details please email the box office and we can update your record.


The show I have tickets for has been rescheduled will my current tickets be valid?

Yes you can use your original tickets for the new date. If you would prefer new tickets we can re-issue them nearer the date of the performance when we re-open. 


What happens if a show is cancelled?

It is always the last resort to cancel a performance as we are working hard with promoters to reschedule where possible. Ticket holders will be contacted by the Box Office and told of the cancellation. Refunds will be offered. Please consider if you are able to swap your booking for another show, take venue credit (valid for 2 years) or make a donation to Queen’s Hall instead of a refund. This will help invest in the future of local live performances.


I have seen on social media that the show I have tickets for is rescheduled or cancelled. Why haven’t I been contacted?

There will be a small number of ticket holders that we don’t have contact details for as they may have been bought over the counter in person. If you suspect this is the case please email the box office.


What happens if I can’t attend because I am ill or I am self-isolating? 

If anyone is ill or self-isolating due to Covid-19, customers can receive a refund or venue credit.


Does your seating plan take into account social distancing? 

When the venue re-opens government guidance on social distancing requirements will be followed. Please note that seating plans may be affected and your seat allocation may change in line with the latest government guidance at the time of the event.


When will Queen’s Hall re-open?

We plan to re-open as soon as it is safe to do so and continue to take advice from the Government and Northumberland County Council.  A time-scale for re-opening in 2021 will be added to the website as soon as there is news


Where do I pick my tickets up?

The Box Office is situated immediately in front of you as you enter the Queen's Hall from Beaumont Street. It is open from 10am – 5pm Monday to Friday & 10am - 4pm Saturday and one hour before the start of every performance.

Tickets for events outside the Queen's Hall (ie workshops, Abbey Festival events, village hall performances etc) will be available on the door of the venue from one hour before the event.


Where can I park my car?

Parking is available on Beaumont Street and is free for 2 hours with a parking disc. There is additional parking in the Market Place. The Wentworth Car Park (beside Waitrose Supermarket) is only a short walk from the Queen's Hall. There is also a car park behind Hexham Bus Station which is only a short walk away.


Do I need any identification / proof of age?

Yes. Please bring a student card or proof that you receive benefits on collecting your student / benefit concessionary tickets.


What time does the Box Office open?

The Box Office is open from 10am – 5pm Monday to Friday & 10am - 4pm Saturday and one hour before the start of every performance.


Can I take photographs / video the performance?

It is illegal to make recordings (photographs, video or sound) of any material subject to copyright. Even when people have a licence to perform work that licence does not allow for its recording. We take copyright very seriously as we aim to support artists and regard the unauthorised use of their material as an act of theft. The “intellectual property” of artists is no less valuable to them than sales stock is to a shopkeeper. In addition to protecting artists we also have a concern for the protection of vulnerable children (and adults) from unauthorised recordings which might unintentionally place their wellbeing and safety at risk.


Are all shows available to book online?

Most of our shows are available to book online. You are now able to choose your own seat on selected shows via our online booking system. Some events, such as workshops or community events, may be unavailable and booking should be done through the Box Office.


When is the Library / Tourist Information Centre open?

Hexham Library re-opened in January 2018 after the refurbishment. There is a drop-box in the Queen's Hall entrance for library returns.

Library / TIC T: 01670 620250

The Library / TIC is open as follows:
Monday 9am – 6pm
Tuesday 9am – 5pm
Wednesday 9am – 5pm
Thursday 9am - 5pm
Friday 9am – 6pm
Saturday 9.30am – 5pm
Sunday Closed

The Library & TIC are not run by Queen's Hall Arts.


How long is the show?

Show times differ for each performance. If we can get a running time prior to the show then this will be available on the website or from the Box Office in the days leading up to the performance.


Is there an interval?

Most shows run with an interval but this is not always the case. Again please check with the Box Office or the website for the relevent show.


Where do you show  films?

Our films are screened in the theatre.


If I have an idea for a particular event / activity / performance who should I contact?

The theatre is programmed by our Artistic Director, Katy Taylor, and any programming enquiries for shows can be emailed direct to her. For room bookings, please contact the Box Office 01434 652477.