Give us a call on 01434 652477


Where do I pick my tickets up?

The Box Office is situated immediately in front of you as you enter the Queen's Hall from Beaumont Street. It is open from 10.00am – 5.00pm Monday to Friday & 10.00am - 4.00pm Saturday and one hour before the start of every performance.

Tickets for events outside the Queen's Hall (ie workshops, Abbey Festival events, village hall performances etc) will be available on the door of the venue from one hour before the event.


Where can I park my car?

Parking is available on Beaumont Street and is free for 2 hours with a parking disc. There is additional parking in the Market Place. The Wentworth Car Park (beside Waitrose Supermarket) is only a short walk from the Queen's Hall. There is also a car park behind Hexham Bus Station which is only a short walk away.


Do I need any identification / proof of age?

Yes. Please bring a student card or proof that you receive benefits on collecting your student / benefit concessionary tickets.


What time does the Box Office open?

The Box Office is open from 10.00am – 5.00pm Monday to Friday & 10.00am - 4.00pm Saturday and one hour before the start of every performance.


Can I take photographs / video the performance?

It is illegal to make recordings (photographs, video or sound) of any material subject to copyright. Even when people have a licence to perform work that licence does not allow for its recording. We take copyright very seriously as we aim to support artists and regard the unauthorised use of their material as an act of theft. The “intellectual property” of artists is no less valuable to them than sales stock is to a shopkeeper. In addition to protecting artists we also have a concern for the protection of vulnerable children (and adults) from unauthorised recordings which might unintentionally place their wellbeing and safety at risk.


Are all shows available to book online?

Most of our shows are available to book online. You are now able to choose your own seat on selected shows via our online booking system. Some events, such as workshops or community events, may be unavailable and booking should be done through the Box Office.


When is the Library / Tourist Inormation Centre open?

Hexham Library re-opened on 15 January 2018 after the refurbishment. There is a drop-box in the Queen's Hall Entrance for library returns.

Library / TIC T: 01670 620250

The Library / TIC is open as follows:
Monday 9.00am – 6.00pm
Tuesday 9.00am – 5.00pm
Wednesday 9.00am – 5.00pm
Thursday 9.00am - 5.00pm
Friday 9.00am – 6.00pm
Saturday 9.30am – 5.00pm
Sunday Closed

The Library & TIC are not run by Queen's Hall Arts.


How long is the show?

Show times differ with each performance. If we can obtain a running time prior to the show then this will be available on the website or from the Box Office in the days leading up to the performance.


Is there an interval?

Most shows run with an interval but this is not always the case. Again please check with the Box Office or the website for the relevent show.


Where do you show  films?

Our films are screened in the theatre.



If I have an idea for a particular event / activity / performance who should I contact?

The theatre is programmed by our Artistic Director, Katy Taylor, and any programming enquiries for shows can be emailed direct to her. For room bookings, please contact the Box Office 01434 652477.